Adrian Osborne

Bachelor of Science (Honours) in Computer Science

Feb 2023 - Present

University of Technology Sydney · Major: Cyber Security

Pursuing a four-year degree in Computer Science with Honours at the University of Technology Sydney, with a major in Cyber Security. Currently in my second year, I have successfully completed various foundational subjects and excelled in areas critical to my field. The subjects completed include Communication for IT Professionals, Business Requirements Modelling, Database Fundamentals, Mathematics, and Introduction to Information Systems, with a particular distinction in Programming 1, showcasing aptitude and passion for the discipline.

Special Mentions:

• Introduction to Information Systems (Distinction)
• Programming 1 (High Distinction)

My course work to date not only reflects a strong foundational understanding of computer science principles but also an intense focus on the specialization of Cyber Security, preparing me to address the complex challenges of today's digital security landscape.

FOUNDATIONS OF CYBERSECURITY

Google

Issued Mar 2024

Credential ID 79KJ6H9PWRVX

LEARN MARKDOWN

Scrimba

Issued Mar 2024

Credential ID NVUX4ED3GDDK

PACKET SNIFFING WITH WIRESHARK: CREATE YOUR FIRST FILTERS

Coursera

Issued Mar 2024

Credential ID ZVCESFR6NU89

PERFECTING YOUR README

Coursera

Issued Mar 2024

Credential ID BER83BGLXVQ8

PLAY IT SAFE: MANAGE SECURITY RISKS

Google

Issued Mar 2024

Credential ID JGUAC4RNNNGS

TECHNICAL SUPPORT FUNDAMENTALS

Google

Issued Mar 2024

Credential ID VJG3DWK2FZB3

Customer Service Specialist at Bunnings

Oct 2023 - Present

Bunnings · Part-time · Pymble, New South Wales, Australia

Advancing to a Support Specialist at Bunnings marked a significant career milestone. My role evolved to include leadership responsibilities at the service desk, focusing on managing hires, warranties, and customer issues. Leading and coordinating a team, I refined my skills in time and personnel management and learned the importance of leadership in customer experience and business success.

• Managed hires, warranties, customer issues, and returns, focusing on team leadership.
• Coordinated tasks for a team of 3 to 12 members, ensuring high standards and operational continuity.
• Delegated tasks and managed break schedules for effective time and personnel management.
• Developed a deep understanding of the critical role of customer experience and effective leadership in business success.

Operations Team Member at Bunnings

Feb 2022 - Oct 2023

Bunnings · Casual · Pymble, New South Wales, Australia

In my position as an Operations Team Member, I provided crucial support across various retail functions, enhancing customer experience and contributing to the store's efficiency. I took pride in my work, from managing cash registers to securing customer information, which furthered my understanding of retail operations and customer service excellence.

• Supported various functions to enhance customer experience and store efficiency.
• Handled cash registers, processed returns, and greeted customers, maintaining security and service quality.
• Managed click and collect orders, equipment, and vehicle hire services, ensuring product availability and operational effectiveness.
• Contributed to operational efficiency by managing end-of-day financials, service checkouts, and organizing the storefront.

McDonald's Crew Member

Jan 2021 - Feb 2022

McDonald's · Casual · Macquarie Park, New South Wales, Australia

Thriving in a fast-paced environment, I showcased my commitment to outstanding customer service, effective teamwork, and operational efficiency as a Crew Member at McDonald's. This experience honed my teamwork abilities and underlined the significance of customer satisfaction in the service sector.

• Excelled in a dynamic, fast-paced environment, upholding exceptional customer service and efficiency.
• Engaged in proactive teamwork, contributing to a cooperative work atmosphere.
• Efficiently handled and fulfilled customer orders with accuracy and care.
• Accurately managed cash transactions, ensuring security and trust.
• Prepared various menu items, including fries, desserts, and drinks, with a focus on quality and consistency.
• Delivered seamless and positive customer experiences, emphasizing the value of customer satisfaction.